Returns & Refunds Policy

CHANGE OF MIND RETURNS

Eligible items may be returned within 21 days of confirmed delivery.

Items must be unworn, unused and in their original sale condition, with original packaging and tags included where applicable.

Please contact us by email before returning any item. Return instructions and the return address will be provided by email.

EARRINGS

For hygiene reasons, earrings cannot be returned or exchanged for change of mind.

This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged or otherwise fails to meet a consumer guarantee.

SALE ITEMS

Sale items may be returned under the same conditions outlined in this policy.

The hygiene restriction for earrings still applies to change-of-mind returns.

RETURN SHIPPING

For change-of-mind returns, return postage is the responsibility of the customer.

If an item is confirmed to be faulty, damaged or incorrect, emberè will cover reasonable return postage costs.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that is faulty, damaged or different from what you ordered, please contact us before returning it.

We will take responsibility for resolving the issue and provide an appropriate refund, replacement or other remedy in accordance with the Australian Consumer Law.

REFUNDS

Once your return has been received, inspected and approved, your refund will be issued to your original payment method.

We currently do not issue store credit for approved refunds.

Please allow your bank or payment provider additional processing time for the refund to appear in your account.

HOW TO MAKE A RETURN

Please contact us by email before sending your return.

After we receive your request, we will provide you with the return address and return instructions.

Please do not send a return without contacting us first.

AUSTRALIAN CONSUMER LAW

Our change-of-mind return conditions do not exclude or limit any rights you may have under the Australian Consumer Law.