Terms & Conditions
Last updated: 2 October 2026
Welcome to emberè.
By accessing our website or purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
Products
We aim to provide accurate product descriptions, measurements, materials and images.
As many of our jewellery pieces feature plated finishes, natural stones, pearls or handcrafted details, slight variations in colour, texture, shape and finish may occur.
Colours may also appear slightly different depending on your screen or device.
Pricing
All prices displayed on our website are in Australian Dollars (AUD).
Prices may change from time to time without notice. The price displayed at the time your order is placed will apply to your purchase.
Shipping charges, where applicable, will be shown during checkout.
Orders
By placing an order through our website, you are offering to purchase the selected products subject to these Terms & Conditions.
After your order is placed, you will receive an order confirmation.
We reserve the right to cancel or refund an order if a product is unavailable, incorrectly priced, or if there is an error affecting the order.
If this occurs, we will contact you and arrange a refund where payment has already been made.
Payment
Payment must be completed at checkout using one of the payment methods available on our website.
Payments are processed securely through third-party payment providers.
emberè does not directly store your full credit or debit card details.
Shipping & Delivery
Orders are usually dispatched within 1–2 business days.
Standard shipping within Australia is $9.95, with free shipping on orders of $79 or more.
Estimated delivery time is generally 3–6 business days after dispatch.
Free local delivery is available within Toowoomba 4350, with no minimum order required.
Delivery timeframes are estimates and may be affected by circumstances outside our control.
Please ensure your delivery address is correct before completing your order.
For full details, please see our Shipping Policy.
Returns & Exchanges
We offer change-of-mind returns within 21 days, subject to the conditions outlined in our Returns & Refunds Policy.
For hygiene reasons, earrings cannot be returned for change of mind.
Customers are responsible for return shipping costs for change-of-mind returns.
If an item is faulty, damaged or incorrectly supplied, please contact us so we can assist you.
Nothing in these Terms & Conditions excludes or limits any rights you may have under the Australian Consumer Law.
For full details, please see our Returns & Refunds Policy.
Australian Consumer Law
Our products come with consumer guarantees under the Australian Consumer Law that cannot be excluded.
Depending on the nature of a problem, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.
These rights apply in addition to any return or store policies offered by emberè. ACCC
Jewellery Care
Jewellery naturally experiences wear over time.
Plated jewellery may gradually change in appearance depending on wear, skin chemistry and exposure to water, perfumes, cosmetics, chemicals, sweat and other environmental factors.
We recommend following the care instructions provided on our Jewellery Care page to help maintain your jewellery.
Normal wear and tear, accidental damage, misuse or damage caused by inappropriate care is not considered a manufacturing fault. This does not limit any rights available under Australian Consumer Law.
Product Availability
All products are subject to availability.
Because some of our collections are produced or sourced in small quantities, an item may sell out without notice.
In the rare event that an ordered item becomes unavailable after purchase, we will contact you and provide an appropriate refund or alternative option.
Website Content
We aim to keep all information on our website accurate and up to date.
However, occasional errors may occur in product descriptions, prices, images or availability. Where an error affects an order, we will contact you as soon as reasonably possible.
Intellectual Property
All content on this website, including photographs, product images, text, branding, logos and design elements, belongs to emberè or is used with permission.
Content may not be copied, reproduced or used for commercial purposes without prior written permission.
Limitation of Liability
To the extent permitted by law, emberè is not responsible for indirect or consequential loss arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies that cannot legally be excluded under Australian law.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website or placing an order, you acknowledge that information may be collected and processed as described in that policy.
Changes to These Terms
We may update these Terms & Conditions from time to time.
Any updated version will be published on this page and will apply from the date it is published.
Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia and applicable Commonwealth laws.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
emberè
Clifford Gardens Shopping Centre
Toowoomba, QLD 4350
Email: info@embere.com.au