Last updated: 2 October 2026
At emberè, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us or subscribe to our communications.
Information We Collect
When you shop with emberè or use our website, we may collect information such as:
Your name
Email address
Phone number
Billing and shipping address
Order and purchase details
Information you provide when contacting us
Marketing preferences, if you choose to subscribe
We may also collect basic website usage information through cookies and similar technologies to help us understand how our website is used and improve your shopping experience.
How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Arrange shipping or local delivery
Provide order and tracking updates
Respond to enquiries and customer service requests
Process returns, refunds or exchanges
Improve our website, products and services
Send marketing emails or promotions if you have chosen to receive them
You can unsubscribe from marketing communications at any time.
Payments
Payments made through our website are processed securely by third-party payment providers available at checkout.
emberè does not directly store your full credit or debit card details.
Sharing Your Information
We may share necessary information with trusted service providers that help us operate our business, including payment processors, delivery providers, website services and other providers involved in completing your order.
We do not sell your personal information.
Cookies
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic and improve your experience.
You can manage or disable cookies through your browser settings, although some website features may not work correctly as a result.
Protecting Your Information
We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification or disclosure.
However, no online system can guarantee complete security.
Accessing or Correcting Your Information
If you would like to access, update or correct personal information we hold about you, please contact us.
Third-Party Services
Our website is hosted through Squarespace and may use third-party services for payments, analytics, shipping and other business functions.
These providers may process personal information according to their own privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.
Any updated version will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
emberè
Clifford Gardens Shopping Centre
Toowoomba, QLD 4350
Email: info@embere.com.au